PALAZZO DUCALE VENTURI
Luxury Hotel & Wellness 5*L
As part of our corporate policy, we want to offer customers with disabilities a personalised service tailored to their every need. A new mentality that must unhinge old beliefs, undo false legends, and must necessarily be accompanied by an assumption of responsibility on the part of the manager so that he is strongly committed to a path of continuous and progressive improvement.
Our philosophy of approach with the disabled customer is to build with him a path that can make his stay pleasant, making any type of service accessible to him in the best possible way. Therefore, we have provided for the inclusion of tailor-made facilities, with a view to all-round quality.
KEY POINTS PERSONALISED ACCESSIBILITY
It is easy to see that careful and effective management of accessibility makes it possible to create environments that, because they can be used by a customer in a wheelchair, are more comfortable and appreciated by everyone. Attention to the management of spaces, the search for flexible design solutions that are adaptable and attentive to the needs of all customers, including children, the elderly and persons with disabilities, is rooted in accessible tourism, but should become a generalised operating method for raising the quality of tourism in the broadest sense.
Our experience with paraplegics in wheelchairs has shown that certain measures are needed to achieve four fundamental objectives: